Welcome to
Element on Coolum Beach
The management and staff welcome you and trust you will enjoy a very happy and memorable holiday with us.
For After Hours Lockouts – IMPORTANT!
Dial 000 for all medical and life-threatening emergencies
Be aware ambulances are too high for our underground carpark so direct and meet them at the front gate on David Low Way.
Ambulance costs: this will apply if you are not a Qld resident.
Reception Hours:
Monday to Friday: 9.00 am to 4.00 pm
Saturday & Sunday: 9.00 am to 11.00 am
Public Holidays: 9.00 am to 11.00 am
Closed: Christmas Day (prior arrangements available)
Check In and Check Out Time:
Check in time: 2.00pm
Check out time: 10.00am
If you wish to have a late check out, please ask at Reception.
Subject to availability, on Sunday we offer a 4pm check out for an extra $90.00.
If your airline departure time is later in the day, please come and chat to us to see if we can offer you a 12.00 pm check out also determined by availability.
Key Return:
There are key return boxes at each car park gate, and by the main gate near reception where you may return your keys, at your convenience, on departure.
Please ensure that you have removed all personal items from your apartment before placing your keys in the key return box, as you will need your key/fob to get to your car in our basement.
The basement carpark gates slide automatically open on departure, metal and weight censored so you won’t require a key to leave the carpark.
Missing Room Key
Please be advised there is a charge applied for lost keys, but you will be offered a refund once they are returned if you happen to find the keys when you unpack.
Telephones:
Dial “0” for an outside line – local calls only
Dial “9” for Reception (after hours all internal calls are diverted to our afterhours telephone answering service)
Room to room calling lift the handset and then dial the room number.
After Hours Emergencies:
Dial 000 for all medical and life-threatening emergencies
Be aware ambulances are too high for our underground carpark so direct and meet them at the front gate on David Low Way.
Ambulance costs: this will apply if you are not a Qld resident.
Other Important Numbers to Know:
From your apartment phone, please dial ‘0’ then the number:
Fire, Police & Ambulance: 000
7 Day Medical Centre: 5471 6333 – Located in the Coles complex in Birtwill Street (they also operate a triage centre for non-life-threatening emergencies)
Dentist: 5446 1616
Pharmacies: Located 100m south of the Resort 8.00am to 8.00pm or located in the Coles complex in Birtwill Street – 8.30am to 6.00pm
(3-minute walk from Element OCB)
Security:
Please make sure your balcony doors are locked if leaving your room and at night. In consideration of your fellow guests, we ask that any day visitors leave the apartments by 10pm. Security patrols start at 9pm and finish at 5.00am for your safety.
Smoking:
We are a non-smoking resort – Smoking is not permitted anywhere inside the building or in the common areas.
Telephone:
Incoming callers may phone apartments directly.
There is a list of apartment numbers attached at the back of this compendium.
To call another apartment from yours, just dial their apartment number.
Fire:
- Do not panic
- Dial 000
- Evacuate the building
Fire Extinguishers and Hose Reels:
These are in every lift well area on every floor, each car park area and behind the retail precinct. If you have a water/hot water system leak and you need to turn the water off to your apartment quickly the water taps can be found in these cupboards (Unit number is written on every tap).
Evactuation and Assembly Point:
Evacuation and Assembly diagrams are on the back of your unit entry door and each foyer.
Leave your apartment immediately by the safest route and assemble outside the Coolum Beach Bowls Club (Elizabeth Street) near the carpark.
DO NOT USE THE LIFTS IN THE EVENT OF A FIRE.
Medical Kit:
There is a first aid kit in the office if needed. Please ask staff for assistance.
Sunshine Coast Aiports:
The Sunshine Coast Airport is approximately 15 minutes south of Coolum Beach. Follow the David Low Way and approximately one kilometre south of Marcoola you will need to make a right turn into Airport Drive.
Brisbane Airport:
Brisbane domestic and international airports are located approximately 1.5 hours (depending on traffic conditions) south of Coolum.
Airlines servicing the Sunshine Coast:
Jetstar: 131 538
Virgin Australia: 136 789
Qantas: 131 313
Element on Coolum Beach offers self-contained apartments. A complimentary supply of consumables is in your apartment to get you started. There are no daily housekeeping services unless specifically requested.
We do offer a free service and linen change for guests staying 7 nights or longer. This service is automatically scheduled and will occur mid stay.
Your apartment has been furnished with cleaning equipment and full laundry facilities for your convenience and use. If there is an unfortunate accident or damage in your apartment, please advise Reception as soon as possible so we can minimise any inconvenience.
On departure, please place your used dishes etc in the dishwasher and turn it on. Remove any excessive rubbish to the recycling skip bins located in our basement located near the lifts.
Air Conditioning:
All doors and windows must be closed for the air conditioning to work efficiently. To reduce the risk of overloading and break down, we recommend setting it to 24 degrees and then calmly wait for it to cool rather than lowering the temperatures too low and running the risk of overloading the systems especially on our hottest days. In the event of a break down we will endeavour to repair it quickly.
CAUTION: Floors will become slippery with the humidity if windows and doors are left open when air conditioning is on. Please close all windows and doors.
Please turn off air conditioning when you leave the apartment to conserve power.
Body Corporate By-Laws:
Element on Coolum Beach apartments are individually owned and managed under a Body Corporate Scheme. By-laws are set for the comfort and enjoyment of residents and guests and must be adhered to at all times.
Typical By-laws that may affect your stay are:
- No pets allowed
- Noise levels (Be aware not to disturb other residents) No outside noise after 9pm
- No smoking permitted in your unit or on the property common areas
- Refuse/rubbish not to be placed on balconies or stairwells
- No alcohol to be consumed, and no glass to be taken into the swimming pool area
- Balconies railings are not to be used as a clothesline please, we supply all apartments with clothes airers for your convenience.
Missing Room Key:
Please be advised there is a charge applied for lost keys, but you will be offered a refund once they are returned if you happen to find the keys when you unpack.
Security:
Please make sure your balcony doors are locked if leaving your room and at night. In consideration of your fellow guests, we ask that any day visitors leave the apartments by 10pm. Security patrols start at 9pm and finish at 5.00am for your safety.
Pool / Beach Towels:
Striped Pool/beach towels are in your bedroom wardrobe, and they are yours to use for the duration of your stay for pool and beach use.
We just ask you to leave them in your apartment when you leave. Missing towels may be charged at $20 each.
Please do not take your white room towels to the pool or beach.
TV and Books:
All Apartment’s have SMART TVs in the living room and master bedroom which allows you to access your favourite streaming services. If you have difficulty, please call Reception for assistance. Be aware that Television maybe interrupted by storms in the area. Books can be borrowed from our small but wide selection.
Foxtel:
Your apartments main television receives eight Foxtel channels.
The channels can vary depending on the time of year to cover different sporting events, or for more children’s entertainment during the summer school holidays.
The channel numbers start at 101 and go up from there.
In house coffee/tea/hot chocolate:
‘One’ was the first full range of PCU Fairtrade beverage sachets specifically designed for the hospitality market, they are packaged locally and manufactured responsibly.
Espresso machines are also found in your rooms if you need help operating them please call us in Reception.
Eloura hair and body producs found in your apartment bathrooms:
All Eloura’s product is synthetic fragrance free and produced with a combination of 100% sustainably sourced Australian Essentials Oils infused with the world’s leading, nature based and scientifically formulated ingredients that have added active benefits when used on both the body and the hair.
These 500ml products retail for $39.00 each and are available at Reception.
Purchase any Eloura product on line and as an Element Coolum Beach guest, enjoy a 15% Discount. Enter 2417F5C at checkout.
Barbecue Facility:
BBQ facilities for your use are located at the rear of the complex. When using these facilities please be mindful of the next user and leave the facilities as clean as you can. BBQ utensil kits are available from Reception.
Car Parking:
Secure parking is complimentary. You are only permitted to park in the space/s allocated to your apartment unless other arrangements have been made with reception.
Please note that the retail section of the car park has a 3-hour limit and is a towaway zone.
Please ensure that your vehicle is locked, and valuables are removed as Management takes no responsibility for any goods lost or stolen.
Wheelchair or assisted walking access to the pool and shops:
Please come and see us at Reception, we will change your access fob so you can move freely in the Basement and up through Lift 4 which allows flat ground access to the pool area.
If you need to access the front shops, Banks and Restaurants; simply go to the basement and using your special fob slide the gates open and walk through to the ramp. In most cases this is arranged prior to your visit.
Prams Easy Access:
To access the front shops, Banks and Restaurants; simply go to the basement using your fob, once in the basement we have two pedestrian exit doors in the front and centre corner of the carpark. We have painted these pedestrian doors YELLOW.
Child Minding Service:
A fully qualified babysitter has offered her services to our guests – information regarding booking is available from Reception.
Conserve Power and Help the Planet:
To help the environment and to assist us in keeping costs at a minimum, please turn off all lights and TVs when not in use and turn off the air-conditioning / heating when you leave the apartment.
Access and Intercom:
The front gate of the Resort will be closed when Reception closes each evening.
For access you will need to swipe your “fob” key against the black control box. Then this will then release the lock on the gate. The same will have to be repeated at your foyer entrance.
Visitors can type your apartment number and then press the phone symbol button on the intercom panel beside the front gate, and your foyer entrance.
To allow guest access, simply press ANSWER to speak to your guest then press UNLOCK to let them in.
Swimming Pool:
Open 7am to 9pm.
NO GLASS is allowed in the pool area due to safety reasons. There are various plastic drinking cups supplied in your apartment which may be taken to the pool.
Children under the age of 13 must be accompanied by an adult over the age of 18 years.
Please use the external shower to remove sand before entering the pool.
PLEASE – NO RUNNING, BOMBING, OR DIVING
Restaurants:
There are four restaurants in our Retail Precinct:
- Coffee Club: 5471 7800
- Coolum Thai Spice: 5446 2488
- Estancia Maria: 0487 575 620
- Ma Boulange Patisserie: 5446 5820
- Everyday Coffee
There is also the award-winning Gelato Mio to satisfy your sweet tooth.
Please let the staff of these establishments know that you’re a guest of ours to be eligible for special offers.
Shopping:
Supermarket – Coles (Birtwill Street) and Woolworths (South Coolum Road) are open 7 days.
Shopping centres – the largest centre, The Sunshine Plaza, is approximately 20 minutes south of us in Maroochydore, or the Noosa Civic is approximately 20 minutes north.
Taxis and Public Transport:
There is no Taxi rank located in the Coolum area, therefore all taxis need to be booked (allow 10-15 minutes).
Suncoast Cabs can be contacted on 131 008 – or contact reception for assistance.
Buses – Sunbus is the local bus provider and the stops and shelters are located within walking distance of the resort. For further information: translink.com.au or call 13 12 30
Con-X-ion is an airport shuttle service, bookings are needed.
Go cards can no longer be purchased in Coolum, so drivers will accept cash if needed.
Train – The nearest train station is Nambour. Phone 5453 8203 for reservations
Uber offers a service in Coolum Beach.
Tours:
A full selection of tour brochures is available in the carpark near lifts 4 and 7.
Please contact reception if you need any help making bookings.
Car Hire:
Car hire, limousine and airport transfers are also available for your convenience.
Please see the brochure stands by lifts 4 and 7 or contact reception for recommendations.
Golf:
Golfing packages are available at a discounted price. Please enquire at reception.
There are several first-class golf courses located close by including: Peregian Springs, Noosa Springs, Mt Coolum, Twin Waters and Tewantin Noosa Golf Club.
