Element on Coolum Beach
Terms & Conditions
Read our T&Cs
Booking Terms & Conditions
Check in time: 2pm
Check out time: 10am
Our reception hours are:
Monday to Friday: 9:00am – 4:00pm
Saturday/Sunday: 9:00am – 11:30am
Public Holidays: As required
After-hours check in details will be provided only if online check in has been completed and a valid identification presented to match the credit card used for payment.
Deposits & Prepayment:
Payment plans are available at no additional cost. Please contact us for details noting that full payment must be received by the seasonal cancellation date to secure your room.
Arrival / Departure
Arrivals earlier than check-in time (2pm) may use the resort pool.
Use of resort facilities after checking out (10am) may be possible subject to availability.
This policy will be updated in real-time based on government and industry body advice.
Management reserve the right to enter a room in order to conduct routine or urgent maintenance during a stay.
We look forward to welcoming you to Element on Coolum Beach soon.
1. All additional guests must register with Reception
2. No refund for early departures
3. All apartments are NON-SMOKING
4. Please report any damage or breakages to reception immediately, charges may apply at management discretion
5. Please do not hang towels or clothing off balconies
6. No alcohol, glass or crockery can be brought to the pool area
All guests and visitors must comply with Element on Coolum Beach body corporate by-laws (copy available at Reception)
In consideration of other guests, outdoor noise must cease by 9 p.m.
Understand that management shall not be liable for any loss, damage, or destruction to any personal property/motor vehicle brought upon these premises by a guest or invitee.
All guests will be held responsible for any loss or damage to keys or security tags, and additional charges may apply.
Element on Coolum Beach has a no party policy.
Identification & Security:
We will ask you to provide photo ID and view your credit card at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation. You may be asked to provide a credit card “pre-authorisation” as a security deposit on arrival which then may be used to cover any incidental items, breakages or damage incurred during your stay.
Services Provided:
Housekeeping and linen service will be provided to guests staying 7 nights or more in which a mid-service clean will be done on or around the 3rd day. NOTE: If extra servicing is required additional charges apply.
Descriptions & Photographs:
Property photographs are representative only, actual apartments occupied may vary in decor and inclusions from those shown.
Travel Insurance:
We recommend that, at time of booking, you consider purchasing a travel insurance policy of your choice. Travel Insurance can be purchased from any travel agent.
Limit of liability:
We do our best to ensure your booking arrangements are satisfactory, however Element on Coolum Beach does not accept any liability for any injury damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by any events which are beyond its control.
