Coolum Beach Accommodation, Holiday Apartments

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Booking Terms and Conditions

By booking accommodation with Element on Coolum Beach you agree to the following terms and conditions:

Cancellation/Amendment Policy  

General Policy

If cancelled or modified up to 28 days before the date of arrival, a fixed amount of $50 will be charged.

If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

School Holidays/Peak Periods – (excludes winter school holidays, see general policy)

If cancelled or modified up to 28 days before the date of arrival, a fixed amount of $50 will be charged.

If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

If we are able to resell the room a refund may apply.

There is no refund for early departure.

Tariffs-Tariffs are subject to change without notice. Where a booking has been confirmed by the receipt of a deposit, the tariff quoted will be honoured.

Deposit & Prepayment-General Policy – A deposit of $200 is required to confirm the booking. The total price of the reservation may be charged at least 7 days prior to arrival from your nominated credit card unless prior arrangements have been made.

School Holidays/Peak Periods – A deposit of $500 is required to confirm the booking. The total price of the reservation may be charged at least 14 days prior to arrival from your nominated credit card unless prior arrangements have been made.

Security Deposits -All guests are required to provide valid Photographic Identification and Credit Card details on arrival to cover any miscellaneous charges. Where a credit card is not available a $500 cash deposit will be required in which case the apartment will be checked by Management before the cash deposit is given back to the guest.

Strictly No Party Policy or Excessive Noise-No parties or excessive noise are tolerated on the premises. Any person(s) found to be creating excessive noise, having a party in their apartment, or exceeding the number of permitted guests, will be evicted without refund at the discretion of the management. Any subsequent damage will be charged to the guest. Management reserves the right to evict a guest and/or visitors without previous warning.

Additional guests– All guests including children must be registered at check-in. Visitors to leave premises by 10.00pm. Charges apply for any additional guests staying overnight.

Cleanliness/Damages to Apartments –Guests are required to leave apartments in a clean manner or will be charged for extra cleaning at the discretion of Management. Guests will be held liable for any damage to or losses in the apartment.

Apartment Cleaning/Servicing –All apartments are fully self-contained and self-catering. All linen is included in the tariff, excluding beach and pool towels. Beach/pool towels are available for hire from reception. A basic welcome pack including dishwashing powder/liquid, laundry powder, tea, coffee and toilet paper etc. is provided. Further supplies can be purchased from reception for a small cost. The nearest supermarket is within walking distance.

Weekly Service – Occurs once only during a 7+ night stay and every week thereafter and includes the replenishing of linen.

Apartment Allocation/Requests -Management will endeavor to grant any requests or apartment preferences made by guests however these requests cannot be guaranteed.

If you do not agree to these Terms and Conditions please notify us in writing within 24 Hours of receiving this email.

guest reviews

" Heartfelt appreciation for the fabulous week we had staying at the Elements for my nieces wedding. The Managers are amazing and not only ensure that Elements is a wonderful resort but also has a family feel.

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